FLEX FITNESS 條款及細則

These terms and conditions (these “T&C”) govern the access and use of FLEX FITNESS and FLEX Facilities. Any person (as Applicant, Subscriber, Member or otherwise) who complete or completed an application form to FLEX FITNESS, registered as a Subscriber or access or use any of the FLEX Clubs or FLEX Facilities, shall be deemed to have accepted and agreed to observe and be bound by these T&C.

All signed or paid up memberships (1 month, 6 months, 12 months membership, Flex Training, promotional memberships, Personal Training packages or otherwise) are not refundable or transferable or in exchange for other services.

• It is FLEX FITNESS terms and conditions that only individuals specifically employed as a (Personal Trainer, Trainer, Coach, Instructor, or otherwise) by FLEX FITNESS are permitted to perform any type of (personal training, instructional training or otherwise), this includes one-on-one training, partner training, or small or large group trainings.
• Any individual not currently employed by FLEX FITNESS as a (Personal Trainer, Trainer, Coach, Instructor, Freelancer, or otherwise) who is observed to be providing (unauthorized personal training, instruction services, or otherwise) to another individual or member in the facility will have his or her membership terminated. (A friendly “one time” warning will be given).

• Providing frequent equipment selection and adjustments for another individual or member.
• Writing or designing workout programs for another individual or member. 
• Frequently explaining and providing exercise techniques or corrections for another individual or member. 
• Guiding or following an individual or member around the facility and telling him or her what exercises to perform or how to do so. 
• Receiving compensation or personal gain of any kind for assisting another individual with his or her workout.

• FLEX FITNESS cannot adequately control the quality of personal training, instruction from individuals who are not employed by FLEX FITNESS. 
• These individuals may not have an adequate academic background, ability, training, knowledge, or experience to correctly train clients, which may put facility participants at risk of injury. 
• Individuals not employed by FLEX FITNESS have not been trained by staff with regard to facility policies, rules, guidelines, procedures, or standards, and therefore are unauthorized trainers.

• Every member must check-in at the reception desk with their own member app.
• You are not allowed to borrow your member card to any members, non-members, or any individuals, for the use of our facility and services. This will result in a warning from our club and violates our T&C. If recurring events happen, FLEX FITNESS has the right to terminate your membership.
• Expired memberships are to be renewed before using the facilities.
• You are required to check-in with your member app at all times, but if you forget your member app or member card, you can access the gym by showing an original driver's license, Macau ID, Picture Name Card, or passport.

• FLEX FITNESS requires you to bring your own towel for personal hygiene and to protect other members' interest in using the club facility.
• Please wear proper sports attire during all workouts, no sandals, open shoes, or slippers in the club.

• All minors need the financial guaranty of a parent or guardian and the parent or guardian must sign the membership agreement.
• Minors Ages from 12 – 17: May use FLEX facilities without being accompanied by a parent or guardian if the minor is a member signed & paid by the parents/ guardian.
• FLEX FITNESS reserves the right, in its discretion to require that a parent or guardian accompany a minor.

• Only standard pricing membership are entitled to Covid-19 Lockdown, (1) medical injury extension or otherwise. Other memberships (promotion memberships, discount memberships, memberships that are not standard price) are not entitled for extension.
• (1) FLEX FITNESS will only freeze your membership if you provide an advanced notice of your injury or incident within 7 maximum days of the accident occurred with certified doctor's supporting documents.
• (1) You must provide to FLEX FITNESS with a verified doctor's certificate stating your name, date, medical disability or injury, and doctor's advice that will prevent you from using FLEX facilities.
• Freeze period will be determined by FLEX FITNESS.
• (1) Medical freeze for 1 month membership subscription - ONE TIME only FREEZE up to maximum 7 days.
• (1) Medical freeze for 6 months membership subscription - ONE TIME only FREEZE up to maximum 45 days.
• (1) Medical freeze for 12 months membership subscription - ONE TIME only FREEZE up to maximum 90 days.

• First of all, congratulations! If your doctor suggests that you are medically unable to use the club facility during your pregnancy, you can request a medical freeze for up to 9 months total.
• You must provide a doctor's supporting documents at the time stating your name, date, and doctor's advice stated as above of requesting a pregnancy freeze.
• FLEX FITNESS reserves the right to reject your freeze depending upon the type of your membership or if the medical certificate is deemed invalid.
• Promotion memberships, discount memberships, memberships that are not standard pricing are not entitled for pregnancy membership freeze.

• You may freeze one time up to 14 maximum days in one calendar year for 6 months or 12 months memberships only for a handling charge of 200 mop.
• You must provide proof of your flight itinerary.
• During the freeze period, you are not allowed to use the club facilities.
• FLEX FITNESS may approve or deny your request for freeze for reasons other than those listed above.
• Please email us at info@flexfitnessmacau.com for more information.
• Flex reserves the right to change the Terms & Conditions without prior notice.

• All FLEX training sessions shall be 60 minutes in length unless otherwise stated and must be paid in advance.
• All FLEX training sessions must be booked in advance.
• If you book up to three consecutive sessions or more with no show attendance, your fourth booked session and above will not be charged until our manager investigates the issue, if you have any concerns please contact our manager.
• All FLEX training sessions are non-transferable.
• A late arrival for training will result in the session being shortened by an equivalent amount of time.
• If you arrived late for your booked sessions for more than 30 minutes, your training will be charged automatically with no refund.
• Your trainer may choose to stop a session if he or she feels you should not continue for any reason.
• There will be no refund for any unused or expired training sessions unless the reason is supported by a doctor's certified letter indicating that physical activity must be terminated. With supporting documents, a full refund will be given on any unused training session(s).
• For certain medical injuries or pregnancy, a credit will be given to the client and will be held a maximum of 12 months, after which the client will forfeit his or her training sessions.
• FLEX FITNESS reserves the right to assign a different trainer for any reasons.
• You require an active membership to book and use our FLEX training service.