Facility rules & MEMBERSHIP EXTENSION | 設施規則同會籍延期

1. 簽到政策

1.1 必須使用會員應用程式簽到（或於員工工作時間出示身份證明文件）。

1.2 嚴格禁止共享帳戶：違者將終止會籍。

1.3 非員工工作時段（凌晨12時至早上8時）：

- 必須使用藍牙簽到。

- 必須使用人臉識別簽到。

- 禁止攜帶訪客進入。

2. 服裝要求

2.1 僅限穿著合適運動服裝（禁止牛仔褲/涼鞋）。

2.2 請自備毛巾。

3. 未成年人政策

3.1 未滿17歲人士需由家長/監護人簽署合約。

3.2 FLEX有權要求未成年人由家長陪同使用設施。

4. 會籍凍結條款

4.1 僅限標準會籍（不包含優惠會籍）：

- 3個月會籍：最多凍結7天

- 6個月會籍：最多凍結14天

- 12個月會籍：最多凍結30天

4.2 每次凍結收取**200澳門元手續費**（醫療/懷孕原因除外）。

4.3 需提前7天透過電郵/微信提交書面申請。

4.4 申請凍結需發送電郵至 info@flexfitnessmacau.com 或微信聯絡 flexfitnessmacau。

4.5 已發生的事件不符合凍結資格。

4.6 凍結期間每月需支付200澳門元行政費。

4.7 申請時需提供恢復日期且不可更改，請謹慎填寫。

4.8 凍結期間無法使用任何設施，但可提前申請解凍。

5. 醫療延期凍結

5.1 需提供**醫生證明**：

- 1個月會籍：最多7天

- 3個月會籍：最多14天

- 6個月會籍：最多30天

- 12個月會籍：最多60天

- 懷孕：最多9個月

5.2 超出額度後，每月收取200澳門元費用。

1. Check-in

1.1 Mandatory check-in via member app (or ID during staff hours).

1.2 Strict no-sharing policy: Account sharing results in termination.

1.3 Non-staff hours (12AM-8AM)

- Bluetooth check-in required.

- Facial recognition check-in required.

- No guest access permitted.

2. ATTIRE REQUIREMENTS

2.1 Proper athletic attire only (no jeans/sandals).

2.2 Bring your own towel.

3. MINOR POLICIES

3.1 Minors <17 require parent/guardian approval.

4. MEMBERSHIP FREEZE

4.1 Standard memberships only (excludes promotions):

- 3-month: 7-day freeze

- 6-month: 14-day freeze

- 12-month: 30-day freeze

4.2 **MOP 200 fee per freeze** (except medical/pregnancy).

4.3 Requires **7-day advance notice** via email/WeChat.

4.4 Applying for freeze is made by not less than 7 days written notice by sending us an email to info@flexfitnessmacau.com or wechat: flexfitnessmacau or whatsapp us.

4.5 Past events or an event happened previously does not apply for freeze.

4.6 Member shall pay administrative fees of (200 MOP per freeze) throughout the freeze period.

4.7 Freezing of membership can be processed when a resume date is provided, you cannot change your resume date once it is applied, so please check carefully before you apply

4.8 While your membership is frozen, you cannot access to any Flex club facilities. You have the options to unfreeze your membership early.

5. EXTENDED MEDICAL FREEZE

5.1 Requires **doctor's documentation**:

- 1-month: 7 days max

- 3-month: 14 days max

- 6-month: 30 days max

- 12-month: 60 days max

- Pregnancy: 9 months max

5.2 Additional months: MOP 200/month after allowance.